Information on the processing of your data as part of the voucher payment
Who is responsible for data processing and who is the data protection officer?
Responsible for data processing is:
Music Eggert, owner Rolf Eggert
19 249 Lübtheen, Germany
Phone number: +49 38 855 51 353
You can reach our data protection officer as follows:
name: Steffen Grabowski
phone number: +49 395 70 79 114
What data do we process from you and where do we get it from?
As a rule, we receive your data as part of your application and directly from you. This includes your inventory data (e.g. name, address, contact details (e.g. e-mail address), details of the booked event, details of the voucher (e.g. ticket provider, order number, voucher number, content data (e.g. further information / explanations in the form) as well as the information from your documents (d. (e.g. certificate of short-time work, pension or unemployment benefit). Further information can also be obtained from the documents you have sent, such as employment status, income or information about your occupation or employer, etc. In addition, we process log data, such as data at the time of submission, ticket ID etc..
For what purposes and on what legal basis do we process your data?
According to art. 240 §5 para. 5 No. 1 of the Introductory Law to the Civil Code, the holder of a voucher may demand payment of the value from the organiser if a reference to a voucher is unreasonable for the holder in view of his personal circumstances and the original event could not take place due to the COVID-19 pandemic. We process your data for the purpose of verifying and processing your payment claim on the basis of the information you provide and the documents you send. The relevant legal basis for the processing of your data is art. 6 para. 1 lit. b GDPR.
In addition, it may happen that we use your data in the context of a legitimate interest according to art. 6 para. 1 lit. f GDPR. This is the case if we reject your request for payment as it is considered by us to be unjustified. Our legitimate interest is then the demonstrability of the apparent non-existence of the conditions of art. 240 §5 para. 5 No. 1 of the Introductory Law to the Civil Code in the event of a legal dispute.
In the event of a successful payment of the voucher amount, we will process some of your data due to a legal obligation in accordance with art. 6 para. 1 lit. c GDPR. Thus, tax-relevant documents in connection with the disbursement (e. g. accounting documents) is processed and stored in accordance with the requirements of the HGB and the tax regulations.
Who has access to your data?
Within our company, only those employees have access to your data that are absolutely necessary for them to carry out their tasks. In addition, it may happen that we pass on your information to third parties in total or even only parts of it.
In particular, the ticket dealer (Paylogic.com [See Tickets GmbH in Berlin], Eventim.de [CTS EVENTIM AG & CO. KGaA in Munich] or Festicket.de [Festicket Ltd. in London], where you purchased the original ticket, has access to some of your data in a necessary way. In the event of our agreement to your application, we will inform that provider of the acceptance of your application as well as details of your ticket / voucher, so that it will arrange for a payment to be made to you. You have already disclosed your further details to the respective ticket dealer within the context of the ticket order itself (e.g. name, contact details, payment details, etc.)
Note: Your sent documents will not be forwarded to those!
If you do not apply for payment by post, but use the online form provided, your details will be stored in our Customer Relationship Management System (CRM System). We use the “Zendesk” CRM system from Zendesk Inc. 1019 Market Street, San Francisco, CA 94 103 (USA) based on our legitimate interests (efficient and fast processing of requests). To this end, we have an order processing contract with Zendesk as well as another contract with so-called EU standard contractual clauses in which Zendesk undertakes to process the data only in accordance with our instructions and which ensure an adequate level of data protection in third countries.
What data protection rights do you have?
You can request information about your personal data stored at the above address. Furthermore, you can request the correction or deletion of your data. You may also have a right to restrictions on the processing of your data and a right to have the data provided by you released in a structured, common and machine-readable format. You have the right to object to the processing of your personal data without giving reasons. If we process your data to protect legitimate interests, you may object to this processing for reasons arising from your situation. If we process your data to safeguard legitimate interests, you may object to this processing for reasons arising from your situation. We will no longer process your personal data unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
Where can you complain?
You have the option to lodge a data protection complaint to the above mentioned data protection officer or a competent data protection authority. You can contact the data protection authority responsible for us at www.datenschutz-mv.de.
How long do we store your data?
In the event of the payment of the voucher, we will delete your data within four weeks at the latest. However, due to tax regulations, we are obliged to keep some of your data longer. In this case, any retention obligations may last for up to 10 years – but this applies only to tax-relevant records such as booking documents that we must keep in accordance with the Tax Code and the HGB.
If your application is rejected, we will store your data for up to 3 years after its rejection. The time limit is determined by the general limitation period of the payment claim.
Are you obligated to provide us with your data?
In principle, you are not obliged to provide us the information in the form and supporting documents. Without them, however, we will not be able to verify your entitlement to pay.